ACV pass & points
Every home comes with an ACV pass. Each pass has a unique number linked to your address. You can use this pass to open the underground container for residual waste and to access the recycling centre, for example.
This information and these rules apply to
My ACV pass is not working properly
Will the underground container not open with your ACV pass? Please check the following first:
Check that the pass is not damaged, such as having cracks or holes.
The container can sometimes resolve minor issues itself. This may take a few minutes. Please try again later.
Is there an error message on the display? Send this information to us along with the container number and we will look into it.
Request a ACV pass
Is your ACV pass broken, lost, or did you not find a pass in your new home? Then you can request a new ACV pass. You can easily arrange this yourself via the ACV app or the form below! You can also request a new pass at the reception desk on Neonstraat, which is quicker.
Good to know: there is a fee for a lost or broken pass. Your old pass will be blocked.
The ACV appConvenience at hand
In the ACV app you will find not only your waste collection days, but also the nearest container locations.
- Always have your collection days to hand
- Set reminders
- Handy waste guide
